Levarr Burton
B0rthole
Test Alliance Please Ignore
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Posted - 2011.06.25 00:00:00 -
[1]
I normally love and appreciate your devblogs, even the technical ones that I don't understand. I love to read about changes happening in the game, and how and why those changes will be undertaken.
This devblog, however, is useless and insulting to your player base.
Much like many of the recent expansions, this devblog focuses entirely on "fluff," while ignoring the real, pertinent issues.
This devblog tells me that either your PR team is incredibly clueless, incompetent and illiterate; or you believe your customers are so pants-on-head that they can't tell their own anus from a hole in the ground.
It should be telling you something when the devblog, spawned by a 210-page (and counting) threadnought produces its own 40-page (and counting) threadnought within hours of being posted.
Let me tell you, CCP, what this devblog does:
-It denies the problems related to rolling out Incarna, including: a borked Mac patch (which was known about prior to release, yet was still pushed out to prime-time) which required the complete re-download of the client, and the nearly 5-hour extension on the planned downtime.
-It denies the, near universal, performance issues your users have experienced with Incarna, on all supported platforms.
-It implies that the disappointment with the prices in the NeX store are somehow the fault of players expecting prices in-line with other, existing MT stores, and not a failure of communication on your part.
-It implies (mistakenly) that (in CCP's understanding) the main source of frustration with the patch IS the high price of goods in the NeX store; rather than the poor performance and quality of the content provided.
-It implies that we as customers have no right to be concerned or upset when CCP says one thing to our face, and then actively discusses the exact opposite in its internal documents.
What this devblog has NOT done:
-Clarified, in the slightest, CCP's position on what the future of MT is going to be in EVE.
-Shown that CCP understands that it is the (justified, apparently) worry that MT will creep into aspects of EVE beyond vanity items which is causing the most anger and anxiety, not the high cost of the initial (lackluster) batch of items.
-Acknowledged that Incarna is not functioning particularly well on a large percentage of your customers hardware. Even though all these hardware issues were raised during testing.(let's face it, it looks like crap, 1/4 CQs, takes forever to load, and it runs extremely poorly even on high-end hardware - I like the turrets, though)
-Given insight into why such an unfinished feature such as CQ was allowed to go prime-time, rather than using the Incursion method of several smaller patches to introduce the new content AS IT IS READY.
-Acknowledged that the current Incarna UI is less functional than the previous in-station UI, or enlightened your user base as to what is being done to rectify that situation.
-Shown that you recognize why there is such an expectation gap between what we were promised ("sup customers, can't fix anything that's broken, because everyone is making Incarna AWESOME") and what we received (brown, muddy textures that crush high-end graphics cards, and clipping problems that other games resolved in 1998).
-Apologized for how poorly this situation has been handled up to this point.
There, I even made it all point-form like for you, CCP.
In ur engineering, fixin' ur warp core. |